Một số nghiên cứu điều tra hướng tới thay đổi cung cách phục vụ và làm hài lòng khách hàng tham gia dịch vụ khám chữa bệnh
Tự nhìn nhận, cải tiến, nâng cao chất lượng khám, chữa bệnh vừa là mục tiêu vừa là nhiệm vụ trọng tâm và là yêu cầu cấp thiết đặt ra cho các cơ sở khám chữa bệnh, đồng thời cũng là niềm mong đợi của người dân nhằm đáp ứng nhu cầu chăm sóc sức khoẻ (CSSK) ngày càng cao của cuộc sống hiện nay ngày càng được nâng cao như hiên nay là cần thiết. Theo Tổ chức Y tế thế giới (TCYTTG), chất lượng dịch vụ y tế tác động đến sự hài lòng của người bệnh và ngược lại sự hài lòng của người bệnh có thể đánh giá được hiệu quả của các mục dịch vụ do cơ sở y tế/ bệnh viện và ngành y tế cung cấp cho mọi khách hàng.
Sự hài lòng của người bệnh không đánh giá trong một chuyên khoa nào mà là tát cả chuyên khoa, mọi đối tượng phục vụ và mọi đối tượng hưởng lợi từ dịch vụ đều được đánh giá khảo sát về mức đồ để từ đó các bệnh nhìn nhận ra một hướng đến đó là sự hài lòng cao nhất có thể. Dưới đây là một số nghiên cứu, đa số là kết quả từ các cuộc điều tra của nhiều quốc gia trên thế giới đã thực hiện.
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